FAQs – Frequently Asked Questions
SO WHAT'S SO DIFFERENT ABOUT PRIVATE PROPERTY LIST?
We will help educate and empower you to self-manage the sale of your own property. We will be there every step of the way to guide, explain and help in the process. We help market your property through online portals and a variety of print media.
DON'T YOU NEED A REAL ESTATE AGENT TO SELL YOUR HOUSE?
No. A real estate agent acts as a middle man between you as a vendor and the buyers. As for being the only person being able to sell your property, that is a resounding no. You are able to do it yourself without an agent.
WHAT ABOUT THE CONTRACTS AND LEGAL SIDE?
As far as the contracts and legal paperwork an agent may do for their sale, a conveyancer will do this in a private sale. Speak to your conveyancer early on in your process to feel comfortable about the private process. If you don’t know any conveyancers, then please ask us to recommend one of ours.
WHAT'S THE DIFFERENCE BETWEEN THE PRIVATE SALES AND THE AGENT SALES?
Private sales are controlled by you. We support and guide you through this process but the hands on work is completed by you.
Agent sales are controlled by one of our agents. They will do the hosting of opens, liaising between buyers, dealing with the contracts and negotiating of the sale. This does come with a fixed price commission, so you know how much you need to pay upfront.
WHY DO YOU OFFER BOTH?
As an agency we see it beneficial to offer our customers with options. Selling a large asset can be a stressful process and we understand that some people may like to have a try themselves but know that at any stage there is someone there to support you or take over the sales process for you.
WHERE DO YOU ADVERTISE?
Our single biggest advertiser is REALESTATE.COM.AU Statistics tell us the 86% of potential buyers are looking online for their next property and with that 3 million potential buyers are visiting real estate.com’s website, mobile site and mobile apps every month.
WHY ONLY REALESTATE.COM.AU?
We want you to be seen where the buyer’s market is looking, and we know they are looking on real estate.com. The other third party sites do not have to scope of views to come close to the audience you will get with real estate.com. Do you look elsewhere?
WHAT'S THE DIFFERENCE BETWEEN THE PACKAGES?
Our packages are tailored to the confidence and experience of the seller.
The Sales Package – this package is designed towards the first timer. We offer our total support through the whole process and are available to help with every aspect of your sale, no matter how big or small. Within this package you will be advertised until sold and also comes with our standard customised metal yard sign.
The Monthly Package – this package is designed for the experienced vendor. Most suitable for a very confident vendor as the support is limited to technical support and will have you listed a month at a time. Relist for an additional month within your month timeframe for $99.
The Earlybird Special – With only 10 available per month, this package is designed for the confident vendor. This package lists you until sold and comes with limited support.
WHAT IS THE MARKETING CAMPAIGN?
A marketing campaign is designed to promote and highlight your property in its best light to the right audience. It is important to think about who your buyer might be and to tailor your listing and marketing to appeal to this audience. We believe it is important to have a clear marketing plan from the beginning as the first 2 weeks on the market is when you will have the most views. There are many things to consider when creating your marketing campaign and we are here to help you develop this.
Here are a few examples of areas to consider marketing too: Investors, First Home Buyers, Developers, Subdivision, Concept plans, Family Homes, Renovators, Professionals, International Buyers, Agricultural, and Commercial.
WHY DO YOU HAVE ADD ONS SEPARATE TO THE PACKAGES?
We agree that most people are resourceful and may not need everything included for them. So as a cost effective solution we have separated the extras so you can build your campaign to suit you.
CAN I UPGRADE MY LISTING ON REALESTATE.COM.AU?
We provide a standard listing with every package but you can purchase an upgraded listing at any stage. The differences between the upgraded listings are as follows:
Premier Property - A premium product offering priority positioning - perfect for prestigious properties.
Highlight Property - Priority positioning for your property, appearing above Feature and Standard ads, with larger photos and strong branding.
Feature Property - Attract more attention and always appear above Standard ads.
WHAT IF I WANT SOMETHING YOU DO NOT OFFER?
Please just ask us. We will be more than happy to source anything to help you with the sale of your property.
CAN I CONTACT YOU IF I NEED HELP?
Of course, please don’t hesitate to contact us with your questions. We pride ourselves on our support so ask away. Email us on email@example.com or call us on (08) 7183 3445.
CAN WE MEET YOU?
We are local South Australian based and are always willing to come out to meet with you. Just call us to arrange a time.
HOW DO I PURCHASE THE PACKAGES AND ADD ONS I WANT?
Once you have decided on your package and add ons, just add them to your shopping cart and head to the checkout. We also can invoice you for your purchases.
HOW DO I PAY?
Our payment system is with PayPal, so you can choose to use your PayPal account or credit card to make your payment. Or you can choose to directly deposit into our bank account which of course we would prefer. Any payment will receive a tax receipt for your records.
DO YOU KEEP MY PAYMENT DETAILS?
We don’t keep any bank details of yours so you are in total control of how much you spend.
DO I HAVE TO PAY COMMISSION AS WELL?
If you decide to sell privately you WILL NOT pay any commissions. It will just be the one up front cost and the rest of the money you make from the sale of your property is yours.
WHY DON'T YOU CHARGE COMMISSION?
That’s the point of selling privately. You do the work so you keep the money. With our support you can save upwards of $6000 depending on the price of your property. (On average a real estate agent may charge 2% commission on the sale price of your home, so for a $450,000 they would take $9000!)
HOW DO I CREATE AN ACCOUNT?
Click on the MY ACCOUNT tab at the top of the page, then head to the REGISTER section. Add in your email and create your password.
HOW DO I CREATE MY LISTING?
Once you have created an account, you will have access to our back end to create a new listing. To start, click:
HOW DO I EDIT MY LISTING?
After you have submitted your listing for the first time, you will be able to go back through the MY ACCOUNT tab, log in and edit your listing at any stage by clicking on:
IF I LOG OUT BEFORE I COMPLETE AND SUBMIT MY FIRST LISTING, WILL IT SAVE IT SO I CAN COME BACK LATER?
Unfortunately, unless you submit your very first listing, it will be lost. We suggest that if you don’t have time to finish the whole listing in one go, to submit what you do have and then come back to edit it later.
WHAT IF I HAVE MULTIPLE PROPERTIES TO LIST?
If you have purchased more than one package then you will be able to create more than one listing. You will need to submit these separately through the Sell Property, Sell Land, Rent Property tabs and then once submitted they will sit under the Edit Listing tab for you to edit.
WHAT IF I FORGET MY PASSWORD?
That’s ok, click on the ‘Forgot Password’ link and we will reset it for you.
WHY DO I HAVE TO SIGN AN AGENCY AGREEMENT?
This agreement is so we both have a written contract as to what our role is in the sale of your property. We do recommend that you thoroughly read our terms and conditions too.
HOW DO I SIGN THE AGENCY AGREEMENT?
We have made this agreement electronic so there is no need to have it printed off and signed. Just follow these steps.
- In your Welcome email there will be a link to the agreement. Please click on this:
- Fill in the form will all mandatory fields to be filled.
- There are places to upload documents that are required. You can upload these from photos taken on suitable devices, scanned copies, downloaded copies etc.
- The Signature box can be signed using your mouse pad, fingertip, tablet pen. This will depend on the device you are completing this on.
- Then hit the button. And you are done!
WHY DO YOU NEED MY ID/RATES NOTICE/CERTIFICATION OF TITLE?
As part of our compliance checks we would like to confirm that you are the owner of the property and have the authority to sell or lease the property. Once we receive/view these documents and payment we will be able to list your property.
WHERE DO YOU KEEP THIS INFORMATION?
Once we have confirmed your identity, your information is securely deleted and erased from our systems.
IS MY PRIVACY SECURE?
HOW DO I CREATE MY LISTING?
Once you have purchased a package and are ready to start your listing, please enter through the MY ACCOUNTS tab, log in and click on depending on your type of property:
HOW MUCH INFORMATION DO I NEED IN MY LISTING?
This is totally up to you as to how much information you would like to include. However, we would suggest including as much information as you can into your listing to capture your audience in the first instance.
WHAT PRICE DO I CHOOSE?
You may already know what you would like to price your property at but for those who are a little unsure we can provide you with a CoreLogic comparative market report and/or sales history report. These reports will give you an up to date indication of the market place in your area. From these reports you should be able to gauge the market climate, but the end decision of price belongs to you.
WHO ARE CORELOGIC?
CoreLogic RP Data is the largest provider of property information, analytics and property-related risk management services in Australia and New Zealand. Their database has more than 500 million property decision points which enable confident decision making. They combine proprietary data with diverse public information to provide accurate and up-to-date data and analytics. Their customers include buyers, sellers, investors, finance and real estate professionals, and corporate and government bodies - including the Reserve Bank of Australia.*
*http://www.corelogic.com.au/about-us/ - as of 4/8/16
CAN I CHANGE THE PRICE?
Of course, price reviews are very common. Listen to the feedback from the potential buyers through your open or the number of interested enquiries you receive to determine whether your price may be out of the range of the market.
SHOULD I USE A SET PRICE OR PRICE RANGE OR EXPRESSIONS OF INTEREST OR CONTACT OWNER?
All options have their pros and cons so we would suggest doing your research on each option to see what suits your property. Talk to us if you are not sure.
WHAT IF I DON'T KNOW SOME OF THE INFORMATION?
If you don’t know every cm of your home, that’s ok. We have all sections in our forms to help guide you with what potential buyers might like to know. You know more about your home than anyone else would so just use the information you do know.
HOW DO I FIND OUT ABOUT CERTAIN ASPECTS OF MY HOME?
If you want to find out more about your home in terms of easements/land measurements/developments/planning approvals in the area/subdivision, contact your local council.
HOW DO YOU CHANGE THE FONT IN THE DESCRIPTIONS AND HEADINGS?
We base our forms on the real estate.com template and they have uniformed fonts for each section.
WHY CAN'T I USE MY NAME AND CONTACT DETAILS IN THE LISTING?
As part of our agreement with real estate.com, we are unable to advertise your contact details on their site. Real estate.com only affiliate with licensed agencies, so as a private vendor, you are unable to use your personal details.
HOW MANY PHOTOS CAN I USE?
You may use up to 35 photos.
HOW DO I CHANGE MY LISTING TO SOLD?
If you edit your property, click on the STATUS box to select SOLD, then submit.
HOW OFTEN CAN I EDIT MY LISTING?
You have access to your listing 24/7 so you are able to edit your listing when you need.
WILL THIS GO STRAIGHT TO REALESTATE.COM.AU?
Once you submit your listing we will approve the final copy before making it live on real estate.com, this process may take up to 24 – 48hrs. We do give you time to make final checks before going live.
WHAT IF I NEED HELP WRITING MY DESCRIPTION?
HOW DO I LOAD THE PHOTOS?
While you are creating your listing, click on to load the photo that will be your feature image for your listing. To add the remainder images click on to load.
The photos must not be any bigger than 2 MB and in JPG, PNG, GIF or TIFF files. Once your photos are loaded, you can rearrange the order by drag and dropping each photo into a flow you feel works well. We do ask that you try to make sure the photos all are up the right way to help your listing look professional.
DO I NEED TO GET PROFESSIONAL PHOTOS TAKEN OR CAN I USE MY OWN?
You are more than welcome to provide your own photos.
WHAT SIZE DO MY PHOTOS NEED TO BE?
It is very important to have your photos the right size as any bigger will not be accepted. We ask that your photos be no bigger than 2MB and in JPG, PNG, GIF or TIFF files.
HOW COME THE PHOTOS WON'T LOAD?
If you are having trouble loading your photos, they may be either too big or in the wrong format. To find out the size of your photo, right click on the photo, go to Properties, then scroll down to Size to check the size. You will also be able to check the Dimensions here also – this is the height and width of the photo.
HOW DO I CHANGE THE SIZSE OF THE PHOTO?
You can use the RESIZE MY IMAGE tool to change the size and dimensions of your photos to fit. Or you can use PAINT to resize too. We recommend 800 x 600 pixel photos as they fit perfectly.
MY PHOTOS LOOK GOOD ON MY CAMERA BUT ARE BLURRY WHEN I TRANSFER THEM TO YOUR SITE?
You may need to check the resolution of your photos. For web images, high resolution is best. For print or brochure images, low resolution is best.
HOW DO I CROP MY PHOTOS?
You can crop your photos using Photography software or PAINT.
WHAT TYPE OF RESOLUTION DO MY PHOTOS NEED TO BE?
For web quality photos you will need to have high resolution. Our photographers will supply you with web (hi res) and print (low res) quality photos to use. If you are using your own photographer just ask them to supply you with the 2 types of copy.
IF I GET PROFESSIONAL PHOTOS TAKEN, HOW QUICKLY CAN I GET THESE DONE?
Once we receive your order we will have our photographers contact you to organise a time to conduct the photo shoot. This will usually occur within 48 hrs.
WHEN WILL I GET THE PHOTOS FROM THE SHOOT?
From the completion of the shoot, your photos will be ready between 24 -72 hrs.
IS IT IMPORTANT TO HAVE GOOD PHOTOS?
Your photos provide your potential buyers the first glimpse into your property, so having well lit and high resolution photos are important.
IS A FLOOR PLAN NECESSARY?
Floor plans are key in communicating the flow of your space to potential buyers or renters. Having a well drawn floor plan can be just as important as having good quality photos.
HOW DO I GET ONE DRAWN?
We can organise one to be professionally drawn or we can have a previous one digitally redrawn with any changes for you.
HOW DO I CREATE MY OWN BROCHURES?
Once you are logged in, click on:
You will be able to use our templates to build your brochures. There are 2 options to make, the A4 brochure to hand out at your open inspections or the DL flyer to letterbox drop prior to your open. Use the YouTube tutorial to help.
WHERE DO I GET THEM PRINTED?
You can use your own printer or outsource to another printer ie. Officeworks. Or we can get them printed and delivered to your door.
HOW DO I CHANGE THE LAYOUT OF THE BROCHURE TEMPLATE?
The templates are fixed so to make any changes you would have to choose the Brochure Pack in our Add Ons.
CAN I TAKE YOUR LOGO OFF?
We take pride in our company and we are unable to take our logo off any of the marketing material we supply.
IF I ORDER BROCHURES, HOW QUICKLY WILL THEY BE DELIVERED?
Once the brochures have been proofed and printed, they will usually be delivered within 48hrs.
WHAT IF I FIND A MISTAKE IN THE PRINTED BROCHURES?
If you have ordered brochures through us and have found a mistake once they have been delivered, the reprinting and delivery cost will be passed on. Please take time and be extra vigilant when checking the final proofs before printing as your consent to print is the final word.
CAN I UPGRADE THE YARD SIGN IN THE SALES PACKAGE?
Yes you can. Ask about the discount you will receive by upgrading.
WHAT HAPPENS IF MY SIGN IS VANDALISED OR DAMAGED?
Our sign professionals will come and fix or replace the sign up to 3 times.
HOW DO I GET MY REFUND BACK FROM THE FLAG HIRE?
Once we have received the returned flag and can confirm it is in good condition, we will ask for your preferred method of payment. We can directly transfer to your account or refund through PayPal.
CAN I PURCHASE ADD ONS AT ANY STAGE?
Yes, if at any time you would like to add anything to help sell your property please purchase the item though our site at www.privatepropertylist.com.au
HOW DO PEOPLE CONTACT ME TO BUY MY PROPERTY?
All buyer enquiries will be forwarded directly to you via the mobile number and email address provided. Your enquiries can come through the following ways:
- Email. There is a form on your listing on our site that buyers can fill out and their details are emailed directly to you. There is also an email contact button on your realestate.com.au listing and these enquiry details are sent to you via email and sms.
- Phone. Callers can access you directly via your mobile number displayed on your listing on our site (please contact us if you would like this number hidden) or via our number (08) 8120 4135 listed on your realestate.com.au listing. When callers call our number they are prompted to enter the 3 digit code on your listing and their call is directed straight to your mobile number. If you miss the call then they will be able to leave a message on your voicemail or if you do not have voice mail set up, then they will be redirected to our message bank. If they come to our message bank you will receive a sms containing their number for you to follow up with.
WHEN DO I RECEIVE NOTIFICATIONS?
24 hours a day, 7 days a week.
HOW QUICKLY DO I RECEIVE THE ENQUIRIES?
As soon as we receive the enquiry, it is directly sent to you.
CAN PEOPLE CALL ME DIRECTLY?
Yes they can. Your contact details will be visible on our site, through our call system on real estate.com and on any marketing material.
HOW QUICKLY DO I HAVE TO RESPOND TO THE ENQUIRIES?
We ask that your respond in a timely matter to all enquiries. We are trying very hard to build confidence in the practice of selling privately. Not responding to enquirers may harm the faith we have established.
DO I STILL HAVE TO RESPOND TO ENQUIRIES EVEN IF I'M UNDER CONTRACT?
We would encourage you to still respond to enquiries even if under contract. These enquiries may be helpful if in the event of the contract collapse, as well as maintaining the faith and confidence in communication within the private sales sector.
HOW QUICKLY CAN I BE LISTED ON REALESTATE.COM.AU?
Once we have confirmation of payment, signed agreement and ID docs, we can have you up as soon as you are finished with your listing. We do allow you to have a final say as to when you are ready and your listing will stay as a draft until then.
HOW QUICKLY WILL MY CHANGES TAKE TO TRANSFER OVER?
Please allow up to 24 – 48 hours for your changes to take effect. Please keep this in mind when scheduling or cancelling open inspection times.
WHAT IF I NOTICE THEY HAVEN'T BEEN TRANSFERRED?
If you have noticed something has not been transferred over after 48 hours please contact us immediately.
WHY IS THERE A DELAY?
It is important to us that all listings represented by Private Property List are of a high quality. Our approval of the content of each listing is part of our quality control.
DO I HAVE TO HAVE AN OPEN?
This is up to you. If you are selling a property then we would recommend that you have an open inspection for potential buyers to have a look through. You can choose to select a time to host one or do it by appointment. We have found that the majority of enquiries you receive will be in regards to viewing the property so you may want to get ahead by scheduling one when you initially hit the market. If you are still unsure or uncomfortable about holding an open you may consider having a 3D tour of your property instead. Ask us for more details.
WHEN SHOULD I HAVE MY OPENS?
The positive of self-managing your sale is to work at a time when it suits you so hosting an open can be done when the time is most convenient to you. We would recommend having a look at other properties on the market in your area and maybe opening around the same time as they do, to capture their crowds as well.
HOW LONG SHOULD I OPEN FOR?
This is up to you. Usually agent hosted opens are for 15 – 30 mins to cater to their need to host multiple opens in one day. But since you are the sole controller of your sale you may wish to open for longer to allow time for potential buyers to travel to the opens in the area.
WHAT SHOULD I DO DURING THE OPEN?
Your role at an open inspection is to answer any questions a potential buyer may have in regards to your property. You know your property better than anyone else and will be more than equipped to answer any questions in regards to the property and area. If you are still apprehensive, we encourage you to go to an open hosted by an agent to see how they represent themselves and the property.
SHOULD I PRETEND TO BE AN AGENT?
In our experience, our customers have found that most potential buyers have been more than happy to deal directly with the owners. They find the experience to be more sincere and honest.
DO I NEED TO HAVE ANY INFORMATION WITH ME DURING THE OPEN?
You will need to have with you a Form R3 which can be downloaded from here. Our Sales Package customers will receive form as well as Letter of Offer, Form1 Questionnaire, and Open Inspection contact list within their package. Our customers have found having brochures at their opens have been a great marketing tool.
SHOULD I COLLECT THE POTENTIAL BUYERS CONTACT DETAILS?
Collecting the contact details of potential buyers can be off putting but the reason behind doing this is to find out feedback on your property, whether it may be that the price is too high, not enough bedrooms or the yard is too large. This information may become useful down the track of your sale.
WHAT HAPPENS WHEN I HAVE A BUYER?
Great! But before you pop the champagne, we recommend that you get them to fill in a Letter of Offer. We provide this to our Sales Package customers and part of our Agent Support add on or alternatively your conveyancer may supply you with one. This puts in writing the offer the buyer is willing to pay and what you are willing to accept.
DO I NEED A CONTRACT FOR THEM TO FILL OUT?
Once you have accepted an offer, it’s time for your conveyancer to come into play. They will arrange the official contract to be written up for both parties to sign. We highly recommend speaking to your conveyancer through the whole process and they will indicate at what stage they require information.
DO I NEED A CONVEYANCER?
Yes, conveyancing is the process of transferring the ownership of property from one person to another. A conveyancer is a licensed and qualified professional who can:
- provide information and advice about the sale of a property
- prepare legal documentation for property transactions
- represent either the vendor or the buyer during the settlement process.
If you do not have a conveyancer, please let us know and we can put you in touch with one of ours. We would recommend finding at conveyancer in the initial stages of selling, just to touch base with what they will require and to reassure you.
WHAT IS A FORM1 QUESTIONNAIRE?
A Form1 Questionnaire helps the conveyancer draw up the contract of sale. Please fill out the questionnaire correctly and in as much detail as you know.
WHAT IS THE LETTER OF OFFER?
The letter of offer form is used to hand onto potential buyers who wish to make an offer. It is not a legally binding document but a great way to have all offers on the table for consideration. Please fill this out with the full and correct names of both parties to help with the next process.
WHAT IS THE FORM R3?
The Form R3 is a general statement of issues and information for the purchaser to consider when buying a home. It is only required for residential land and the obligation is on the vendor to ensure service of the notice (or the agent if the vendor has appointed one).
WHAT IF I DON'T UNDERSTAND WHAT'S ON THE CONTRACT OR QUESTIONNAIRE?
We would suggest speaking straight to your conveyancer. They will be the best people to guide you through these forms, however we are happy to assist with this also.
HOW MUCH DETAIL IS NEEDED ON THE PAPERWORK?
The more information you add to these forms the better your conveyancer can do their job. Ensuring that the details are correct and both parties names are spelt correctly and are in full, will save time in drawing up the contracts.
HOW DO I GET THE MONEY FROM THE SALE?
This job is for your conveyancer to complete.
WHO DO I ASK IF I HAVE ANY QUESTIONS?
Talk to us on (08) 7183 3445 or speak directly to your conveyancer. If you need help choosing a conveyancer, please contact us to help.
HOW DOES THIS PART WORK?
Negotiating a purchase price can be scary but acknowledging the reality that negotiation is a two-way street can help make the process be less daunting and ultimately be the most rewarding part of the private process. Open, honest and clear communication is best practice when entering a negotiation.
SHOULD I ASK FOR MORE?
Counter offering is a useful tool but knowing that a buyer is only willing to pay what they can afford is helpful. You will have a price you would like to achieve, and you may have offers below this price which may prompt you to ask for more. Researching the current market in your area and looking at other offers you have been receiving, can help you decide whether you should ask for more. In the end, asking for more is up to you.
WHAT IF THEY ASK ME SOMETHING TRICKY?
Taking some time to weigh up the offers and/or conditions is important. If something tricky comes up, we would recommend talking it through either with us or your conveyancer.
WHAT DO THE DIFFERENT SETTLEMENT CONDITIONS MEAN?
This question can be directed straight to your conveyancer.
WHO CAN I SPEAK TO IF I NEED HELP?
Talk to us on (08) 7183 3445.
HOW DO I KNOW THEY ARE REAL BUYERS?
This is a good question. We would recommend that you treat every person as a real buyer, as you do not know their personal circumstances. We do have a network of Mortgage Brokers, Rental Managers, Conveyancers and Developers we can put you in touch with to broaden your knowledge with the whole process and you may pick up a few tips and techniques along the way. Just ask us!